Academic Ace ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website and services, you agree to the practices described here.

1. Who We Are

Academic Ace is an academic support and tutoring platform that connects students with professional academics for model answers, study materials and guidance. We operate globally and serve students across multiple regions.

Contact: support@theacademicace.com

2. Information We Collect

We collect information you provide directly when you create an account or place an order:

• Account information: full name, email address, and WhatsApp number
• Order details: subject, task type, academic level, deadline, number of pages, referencing style, and written instructions
• Files: documents or attachments you upload to support your order
• Messages: communications between you and our support team via the live chat or order messaging system
• Payment information: transaction records (we do not store raw card numbers; payments are handled by a third-party processor)

We also collect limited technical data automatically:

• Browser type and device information
• IP address and general location
• Pages visited and time spent on our site (via cookies — see our Cookie Policy)

3. How We Use Your Information

• To create and manage your account
• To process and fulfil your orders
• To communicate with you about your orders, revisions, and support queries
• To send you service-related notifications (not marketing, unless you opt in)
• To improve our website and detect fraudulent activity
• To comply with legal obligations

4. Sharing Your Information

We do not sell your personal data. We share it only in the following circumstances:

• Service providers: We use Supabase for secure database and file storage, and third-party payment processors to handle transactions. These providers are contractually bound to protect your data.
• Tutors: Order details (but not your personal contact information) are shared with the assigned tutor to prepare your study materials.
• Legal requirements: We may disclose your information if required by law or to protect our rights.

5. Data Retention

We retain your account and order data for up to 2 years after your last activity, after which it is securely deleted. You may request earlier deletion at any time (see Section 7).

6. Data Security

Your data is stored on Supabase's encrypted cloud infrastructure. We use row-level security policies to ensure that each user can only access their own data. All connections to our platform are secured via HTTPS.

No system is completely secure. If you believe your account has been compromised, contact us immediately.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate information
• Deletion: Request that we delete your account and associated data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your data

To exercise any of these rights, email us at support@theacademicace.com. We will respond within 30 days.

8. Cookies

We use essential cookies to keep you logged in and remember your preferences. For full details, please read our Cookie Policy.

9. Children's Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with their data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@theacademicace.com.